Role of Agency

The requirements for a standard model agency are intended to assure a dependable support system and is available when people need it. It is intended to be delivered by highly qualified, consistent, and confident workforce. Its focus will be on activities, skill building, community integration and achieving desired outcomes. It is the hope and expectation of ODDS that the Standard Model Agency (SMA) will be able to provide a robust and dependable support system to people with a focus beyond merely meeting immediate ADL and IADL support needs. Standard model agencies offer greater day-to-day support to manage workers than those operating other in-home models are required to do.

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The agency will recruit DSPs and may also hire individuals chosen by the client. The agency will screen all candidates and conduct background checks. The agency participates in the development of the individual's ISP, including attendance at an ISP meeting when requested by the individual. People who choose to get supports from a SMA can expect a well-trained DSP. A well trained DSP is not only more capable, but more confident, which aids in retention. A support professional at a SMA, in addition to other training requirements, will have an additional 12 hours of on-going training annually. At least two of those hours must be on topics related to diversity, equity, and inclusion. This will help to allow supports to be delivered with awareness and sensitivity to cultural and other factors that impact people getting services. 

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